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Founded Year

2008

Stage

Incubator/Accelerator - II | Alive

Total Raised

$626.63M

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

-55 points in the past 30 days

About Uniphore

Uniphore operates as an enterprise artificial intelligence (AI) and focuses on customer and employee experiences. The company offers various products such as conversational AI, emotion AI, generative AI, and workflow automation for interactions and processes. It caters to industries such as banking, healthcare, telecom, and more. The company was founded in 2008 and is based in Palo Alto, California.

Headquarters Location

1001 Page Mill Road Building 4, Suite 100-B

Palo Alto, California, 94304,

United States

650-352-5500

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Uniphore's Product Videos

ESPs containing Uniphore

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The AI-powered chatbots market offers solutions that use AI to enable self-service, automate support workflows, and deliver personalized conversational experiences across multiple channels. The market is focused on improving customer and employee experiences, with the goal of lifting CSAT scores, increasing brand loyalty, and driving incremental revenue for businesses. Combining automation, person…

Uniphore named as Leader among 15 other companies, including Salesforce, ServiceNow, and OpenText.

Uniphore's Products & Differentiators

    U-Self Serve

    Intelligent virtual assistant for customer self-service that works across voice and digital channels to lower costs and improve CX.

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Research containing Uniphore

Get data-driven expert analysis from the CB Insights Intelligence Unit.

CB Insights Intelligence Analysts have mentioned Uniphore in 5 CB Insights research briefs, most recently on Jan 4, 2024.

Expert Collections containing Uniphore

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Uniphore is included in 7 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,258 items

M

Market Research & Consumer Insights

734 items

This collection is comprised of companies using tech to better identify emerging trends and improve product development. It also includes companies helping brands and retailers conduct market research to learn about target shoppers, like their preferences, habits, and behaviors.

F

Fintech

9,394 items

Companies and startups in this collection provide technology to streamline, improve, and transform financial services, products, and operations for individuals and businesses.

S

Sales & Customer Service Tech

1,058 items

Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.

D

Digital Banking

104 items

G

Generative AI

1,298 items

Companies working on generative AI applications and infrastructure.

Uniphore Patents

Uniphore has filed 32 patents.

The 3 most popular patent topics include:

  • computer telephony integration
  • computational linguistics
  • videotelephony
patents chart

Application Date

Grant Date

Title

Related Topics

Status

2/22/2022

9/5/2023

Speech recognition, Computer telephony integration, Computational linguistics, Outsourcing, Telemarketing

Grant

Application Date

2/22/2022

Grant Date

9/5/2023

Title

Related Topics

Speech recognition, Computer telephony integration, Computational linguistics, Outsourcing, Telemarketing

Status

Grant

Latest Uniphore News

Top Startups Working Around MultiModal AI

Dec 20, 2024

Unlike traditional AI, which works with just one kind of data, multimodal AI integrates various inputs, making it more capable of understanding complex situations and providing richer, more context-aware responses. Multimodal AI is a game changer in artificial intelligence, allowing systems to process and combine different types of data—like text, images, audio, and video—to create more accurate and meaningful outputs. Unlike traditional AI, which works with just one kind of data, multimodal AI integrates various inputs, making it more capable of understanding complex situations and providing richer, more context-aware responses. This leap in technology opens up exciting new possibilities, from generating code from a simple voice note to improving the way we interact with AI in everyday tasks. With its potential to transform industries, multimodal AI is poised to take generative AI to the next level, offering practical, real-world applications that drive both innovation and commercial growth. Lets look at some startups working around it Twelve Labs Human-Like Video Understanding Twelve Labs combines perceptual, semantic, and contextual data to replicate human interpretation of video, using core models like Marengo and Pegasus for advanced comprehension. Comprehensive AI Capabilities The AI excels in tasks like action detection, pattern recognition, object detection, and scene understanding, surpassing benchmarks set by major cloud providers and open-source models. Scalable and Customizable Solutions Designed to handle exabytes of data, Twelve Labs’ infrastructure supports scalability and allows fine-tuning for domain-specific expertise. Flexible Deployment Options Developer-Friendly Tools and Security With a sandbox environment called Playground for testing, robust API integration, SOC2 compliance, and a focus on enterprise-grade security, Twelve Labs ensures ease of use and data protection. Aimesoft Pioneers in Multimodal AI Aimesoft specializes in developing and implementing multimodal AI models that integrate diverse data types, including text, images, and more, to create intelligent systems for complex problem-solving. Comprehensive Service Offerings The company provides custom software development, multimodal AI solutions, and consulting services to help businesses adopt and leverage advanced AI technologies for growth. Aimenicorn Ecosystem Aimesoft’s proprietary Aimenicorn ecosystem simplifies the application of multimodal AI technologies by offering ready-to-use software packages for various industries. Industry Applications Aimesoft delivers tailored multimodal AI solutions for sectors such as healthcare, hospitality, and transportation, enhancing data analysis and operational efficiency. Proven Expertise Across Industries The company’s notable projects include leveraging multimodal models to drive innovation in healthcare and education, showcasing their ability to address diverse industry challenges. Uniphore AI Engine Room for Unified Data Uniphore’s platform centralizes data from hundreds of enterprise sources, transforming it into AI-ready knowledge. This core repository empowers businesses to harness diverse data types for advanced AI applications. X-Platform: Comprehensive AI Development The X-Platform enables enterprises to unify knowledge, data, and AI models while ensuring robust data governance. It supports unstructured data processing and custom development of domain-specific generative AI models and agents. Generative AI Integration Beyond traditional AI, Uniphore incorporates generative AI capabilities, allowing enterprises to analyze, automate, and create content, enhancing human productivity and creativity. Tailored Industry-Specific Solutions Uniphore’s platform addresses unique challenges across industries by enabling the development of customized AI applications, including self-service automation in receivables, process compliance in healthcare, and customer experience optimization. Diverse AI Use Case Support The platform supports three key categories of AI applications: customer-facing (improving customer experiences), creative (content creation and domain-specific solutions), and technical (optimizing backend operations). Reka AI Comprehensive Multimodal Models Reka AI has developed a robust suite of multimodal models, including Reka Core (67B), Flash (21B), Edge (7B), and Spark (2B), trained on diverse data types such as text, code, images, video, and audio. Advanced Multimodal Capabilities These models excel in complex tasks like reasoning across data types, visual analysis, multilingual fluency, and code generation, enabling sophisticated applications across industries. Flexible Deployment Options Reka AI’s models can be deployed on devices, on-premises, and in the cloud, providing versatile solutions to meet different business needs and technical requirements. Focus on Safety and Accessibility Built-in safety features ensure ethical usage, while the models are accessible through a free chatbot for basic exploration or paid API integration for advanced implementations. Tailored Industry Solutions With Reka Core leading the charge, these models power bespoke solutions for industries, leveraging their multimodal strengths to address challenges in data analysis, programming, and multimedia tasks. Reka Core is a state-of-the-art multimodal language model capable of processing and understanding diverse data types, including text, images, videos, and audio, making it one of the most versatile models in the AI space. Hume AI Empathic Voice Interface (EVI 2) Hume AI’s flagship product, EVI 2, is a voice-to-voice model designed for emotional intelligence, offering conversational fluency, tone analysis, expressive generation, and the ability to emulate diverse personalities, accents, and speaking styles. Multimodal Emotional Intelligence EVI 2 integrates language and voice processing with emotional expression analysis, enabling capabilities like emphasizing words, generating non-verbal sounds (e.g., laughter, sighs), and adapting emotional responses to various contexts. Comprehensive Expression Analysis Across Modalities Hume AI’s platform extends beyond voice, analyzing emotional expressions across four modalities: Voice: Speech prosody, vocal expressions, and call types Visual: Facial expressions, dynamic reactions, and FACS 2.0 (Facial Action Coding System) Real-Time Adaptive Responses EVI processes and responds to user inputs in real-time, adapting its language, tone, and emotional responses based on multimodal cues such as voice tone, facial expressions, and body language. Applications in Multiple Industries Hume AI’s multimodal technology finds use in diverse fields, including customer support, healthcare (e.g., mental health), education, automotive technology, and virtual/augmented reality, providing emotionally intelligent interactions tailored to user needs. Gocharlie Seamless integration with external systems via function-calling Enhanced Performance and Efficiency Charlie 1.5 is 10x faster than its predecessor, delivering near-human comprehension, twice the accuracy in complex tasks, and reduced first-token latency (0.08 milliseconds), all while being cost-efficient. Flexible Deployment and Business Applications Charlie supports deployment on-premises or in private cloud environments, ensuring data privacy and security. It serves solopreneurs, small businesses, and enterprises by creating hyper-personalized content and automating marketing workflows. Anshika Mathews Anshika is the Senior Content Strategist for AIM Research. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co Subscribe to our Latest Insights Work Email Subscribe By clicking the “Continue” button, you are agreeing to the AIM Media Terms of Use and Privacy Policy. Recognitions & Lists

Uniphore Frequently Asked Questions (FAQ)

  • When was Uniphore founded?

    Uniphore was founded in 2008.

  • Where is Uniphore's headquarters?

    Uniphore's headquarters is located at 1001 Page Mill Road, Palo Alto.

  • What is Uniphore's latest funding round?

    Uniphore's latest funding round is Incubator/Accelerator - II.

  • How much did Uniphore raise?

    Uniphore raised a total of $626.63M.

  • Who are the investors of Uniphore?

    Investors of Uniphore include AWS ISV Accelerate Program, March Capital, BAM Elevate, New Enterprise Associates, Chiratae Ventures and 26 more.

  • Who are Uniphore's competitors?

    Competitors of Uniphore include SmartAction, Cognigy, Knowbl, Inbenta, Zendesk and 7 more.

  • What products does Uniphore offer?

    Uniphore's products include U-Self Serve and 4 more.

  • Who are Uniphore's customers?

    Customers of Uniphore include Allstate and DHL.

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