
Talkdesk
Founded Year
2011Stage
Series D | AliveTotal Raised
$504.77MValuation
$0000Last Raised
$230M | 4 yrs agoRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-11 points in the past 30 days
About Talkdesk
Talkdesk specializes in cloud contact center solutions and leverages AI and automation to enhance customer service across various industries. The company offers a suite of AI-powered products designed to improve customer experiences, operational efficiencies, and agent performance. Talkdesk's solutions cater to a range of sectors, including financial services, healthcare, retail, and more. It was founded in 2011 and is based in San Francisco, California.
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ESPs containing Talkdesk
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The healthcare call center solutions market uses technology, including AI, to optimize medical helpline operations and patient support. It includes virtual agent platforms, real-time assistance tools, and analytics systems that can automate patient inquiries and integrate with healthcare management systems. Use cases in this market include automated scheduling, process automation, and quality assu…
Talkdesk named as Leader among 15 other companies, including Five9, Hyro, and Kore.ai.
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Research containing Talkdesk
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Talkdesk in 3 CB Insights research briefs, most recently on Oct 17, 2024.

Oct 17, 2024
The generative AI for e-commerce market map
Expert Collections containing Talkdesk
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Talkdesk is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,261 items
Tech IPO Pipeline
568 items
Sales & Customer Service Tech
1,058 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
E-Commerce
217 items
Artificial Intelligence
7,222 items
NRF Big Show 2025: Exhibitors
959 items
Talkdesk Patents
Talkdesk has filed 224 patents.
The 3 most popular patent topics include:
- computer telephony integration
- telemarketing
- outsourcing

Application Date | Grant Date | Title | Related Topics | Status |
---|---|---|---|---|
6/17/2022 | 4/30/2024 | Computer telephony integration, Outsourcing, Personal computers, Telemarketing, Telecommunications equipment vendors | Grant |
Application Date | 6/17/2022 |
---|---|
Grant Date | 4/30/2024 |
Title | |
Related Topics | Computer telephony integration, Outsourcing, Personal computers, Telemarketing, Telecommunications equipment vendors |
Status | Grant |
Latest Talkdesk News
Feb 22, 2025
According to IMR Market Reports Virtual Call Center Software Market is expected to grow at a significant growth rate, and the analysis period is 2024-2032, considering the base year as 2023. Virtual Call Center Software Market research is an ongoing process. Regularly monitor and evaluate market dynamics to stay informed and adapt your strategies accordingly. As market research and consulting firm we offer market research report which is focusing on major parameters including Target Market Identification, Customer Needs and Preferences, Thorough Competitor Analysis, Market Size & Market Analysis, and other major factors. At the end we do provide meaningful insights and actionable recommendations that inform decision-making and strategy development. Who are the key players operating in the industry? Zendesk, Aircall, CloudTalk, TalkDesk, Five9, Ameyo, 8x8, Genesys, Bright Pattern, Inc., NICE Cxone, Freshdesk Get Sample PDF of Virtual Call Center Software Market with Complete TOC, Tables & Figures @ https://www.imrmarketreports.com/request/38856 Why Choose IMR Market Report? A smart dashboard that provides updated details on industry trends. Data input from various network entities such as suppliers, suppliers, service providers etc. Strict quality inspection standards: data collection, triangulation and verification. We provide service 24 hours a day, 365 days a year. As market research and consulting firm we offer market research report which is focusing on major parameters including Target Market Identification, Customer Needs and Preferences, Thorough Competitor Analysis, Market Size & Market Analysis, and other major factors. Research Methodology: IMR Market Reports inculcated modern methodologies to obtain, summarize and analyze authentic data to produce a highly relevant report which helps to make sound decision making. Primarily, we are working based on research methodologies, including primary and secondary research. We gather data for the secondary research from an assortment of sources, including published official articles, annual reports, official corporate websites, private company journals, and paid databases such as Statista, Factiva, Euromonitor, D&B, and IMR's Data Repository, among others. In the primary research, we contact the key companies in the market, gather the necessary data, and have it analyzed by experts in the industry. What is included in Virtual Call Center Software market segmentation? The report has segmented the market into the following categories: By Type: Cloud-Based, VoIP By Application: BFSI, Consumer Goods and Retail, Government and Public Sector, Healthcare and Life Sciences, Manufacturing, Media and Entertainment, Others Competitive Analysis of the market in the report identifies various key manufacturers of the market. We do company profiling for major key players. The research report includes Competitive Positioning, Investment Analysis, BCG Matrix, Heat Map Analysis, and Mergers & Acquisitions. It helps the reader understand the strategies and collaborations that players are targeting to combat competition in the market. The comprehensive report offers a significant microscopic look at the market. The reader can identify the footprints of the manufacturers by knowing about the product portfolio, the global price of manufacturers, and production by producers during the forecast period. Get 20% Discount on the Research Report @ https://www.imrmarketreports.com/discount/38856 By Region: North America (U.S., Canada, Mexico) Eastern Europe (Bulgaria, The Czech Republic, Hungary, Poland, Romania, Rest of Eastern Europe) Western Europe (Germany, U.K., France, Netherlands, Italy, Russia, Spain, Rest of Western Europe) Asia-Pacific (China, India, Japan, South Korea, Malaysia, Thailand, Vietnam, The Philippines, Australia, New Zealand, Rest of APAC) Middle East & Africa (Turkey, Saudi Arabia, Bahrain, Kuwait, Qatar, UAE, Israel, South Africa) The analysis of the legal and regulatory environment provides a thorough review of laws, regulations, and compliance standards affecting businesses, including labour laws, trade policies, environmental standards, and industry-specific regulations. Patent analysis further examines the intellectual property landscape, focusing on current patents, filings, and trends in innovation. This allows businesses to assess technological advancements, avoid potential patent infringement, and identify opportunities for innovation. Together, these analyses offer valuable insights into legal risks, competitive advantages through intellectual property, and strategies for innovation while maintaining regulatory compliance. What to Expect in Our Report? (1) A complete section of the Global Virtual Call Center Software market report is dedicated for market dynamics, which include influence factors, market drivers, challenges, opportunities, and trends. (2) Another broad section of the research study is reserved for regional analysis of the Global Virtual Call Center Software market where important regions and countries are assessed for their growth potential, consumption, market share, and other vital factors indicating their market growth. (3) Players can use the competitive analysis provided in the report to build new strategies or fine-tune their existing ones to rise above market challenges and increase their share of the Global Virtual Call Center Software market. (4) The report also discusses competitive situation and trends and sheds light on company expansions and merger and acquisition taking place in the Global Virtual Call Center Software market. Moreover, it brings to light the market concentration rate and market shares of top three and five players. (5) Readers are provided with findings and conclusion of the research study provided in the Global Virtual Call Center Software Market report. If you require any specific information that is not covered currently within the scope of the report, we will provide the same as a part of the customization. Click On Link And Purchase This Report: - https://www.imrmarketreports.com/checkout/?user=1&id=38856 About IMR Market Reports IMR Market Reports an Innovative Market Research Company IMR Market Reports is a visionary market research company who is ready to assist their clients to grow their business by offering strategies through our market research reports for gaining success. We have a well experienced team, who work efficiently and provides complete excellent research data in a complete sync to provide overall coverage and accurate market insights on various industries. We are more than just a market research firm; we are solution providers. We are complete solution providers. We help you in your business decisions. We known for quality with unique reports. Phone: +91-74101-03736 Phone: +91-81800-96367 Email: info@imrmarketreports.com
Talkdesk Frequently Asked Questions (FAQ)
When was Talkdesk founded?
Talkdesk was founded in 2011.
Where is Talkdesk's headquarters?
Talkdesk's headquarters is located at 201 Spear Street, San Francisco.
What is Talkdesk's latest funding round?
Talkdesk's latest funding round is Series D.
How much did Talkdesk raise?
Talkdesk raised a total of $504.77M.
Who are the investors of Talkdesk?
Investors of Talkdesk include Viking Global Investors, Willoughby Capital, Top Tier Capital Partners, Franklin Venture Partners, Amity Ventures and 16 more.
Who are Talkdesk's competitors?
Competitors of Talkdesk include Evolve IP, Sandra AI, Vocodia, LiveVox, Elemental Cognition and 7 more.
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Compare Talkdesk to Competitors

Sandra AI offers artificial intelligence solutions for the automotive distribution sector. The company's main offering is a voice agent designed to manage customer calls for automotive dealerships, ensuring calls are not missed and providing service. The technology works with existing dealership software and is customized for the needs of each dealership. The company was founded in 2024 and is based in Paris, France.

Genesys operates within the customer experience and contact center solutions industry, focusing on Artificial intelligence (AI) powered experience orchestration. The company provides a platform that allows organizations to manage customer interactions, utilizing automation and AI to improve experiences for both customers and employees. Genesys serves various sectors that need customer engagement and workforce management solutions, including banking, healthcare, retail, insurance, and government. It was founded in 1990 and is based in Menlo Park, California.

Bright Pattern provides omnichannel contact center technology, offering cloud-based solutions for customer service and communication. The company features a platform that integrates AI, CRM systems, and compliance management to support customer interactions across channels including voice, email, chat, and social media. Bright Pattern's solutions serve various sectors such as BPO, healthcare, insurance, retail, and education, with a focus on customer experience and agent productivity. It is based in San Bruno, California.

Avaya provides customer experience (CX) solutions, cloud collaboration, and contact center services across various sectors. The company offers products that facilitate customer interactions and employee engagement through communication and collaboration tools. It serves industries such as healthcare, education, financial services, media and entertainment, and government. Avaya was formerly known as Enterprise Networks Group. It was founded in 2000 and is based in Morristown, New Jersey.

Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.

Zendesk provides customer service software and conversational customer relationship management solutions across various sectors. The company offers products including messaging and live chat, artificial intelligence and automation, data privacy, help centers, agent workspaces, and voice solutions. It serves businesses of different sizes, including startups, small and medium businesses, and enterprises, across industries such as retail, financial services, education, government, and healthcare. The company was founded in 2007 and is based in San Francisco, California. In November 2022, Zendesk was acquired by Abu Dhabi Investment Authority, GIC, Permira, and Hellman & Friedman at a valuation of $10.2B.
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