Glia
Founded Year
2012Stage
Unattributed | AliveTotal Raised
$167.35MLast Raised
$16.77M | 3 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-37 points in the past 30 days
About Glia
Glia specializes in unified interaction management and focuses on digital customer service technology for the financial services sector and beyond. The company offers a platform that facilitates seamless customer interactions across various channels, such as messaging, video, voice, CoBrowsing, and AI automation, without the need for specific product names or technical jargon. Glia primarily serves the financial industry, including banking, credit unions, FinTech, insurance, and lending sectors. Glia was formerly known as Salemove. It was founded in 2012 and is based in New York, New York.
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Expert Collections containing Glia
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Glia is included in 5 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,258 items
Fintech
9,394 items
Companies and startups in this collection provide technology to streamline, improve, and transform financial services, products, and operations for individuals and businesses.
Fintech 100
749 items
250 of the most promising private companies applying a mix of software and technology to transform the financial services industry.
Sales & Customer Service Tech
600 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
ITC Vegas 2024 - Exhibitors and Sponsors
699 items
Created 9/9/24. Updated 10.22.24. Company list source: ITC Vegas. Check ITC Vegas' website for final list: https://events.clarionevents.com/InsureTech2024/Public/EventMap.aspx?shMode=E&ID=84001
Glia Patents
Glia has filed 20 patents.
The 3 most popular patent topics include:
- autoimmune diseases
- chat websites
- cloud applications
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
6/16/2017 | 8/11/2020 | Web frameworks, Social networking services, Web applications, Web development, Social information processing | Grant |
Application Date | 6/16/2017 |
|---|---|
Grant Date | 8/11/2020 |
Title | |
Related Topics | Web frameworks, Social networking services, Web applications, Web development, Social information processing |
Status | Grant |
Latest Glia News
Jan 17, 2025
FCCI Insurance Group Transforms Customer Experience with Glia Call Center and Digital Customer Service Share this post: Glia , the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance company has successfully gone live with Glia to enhance the customer and Customer Service Representative (CSR) experience while creating deeper visibility into contact center operations. Purpose-built for the insurance industry, Glia’s modern, state-of-the-art contact center solution enables FCCI to unify all voice and digital interactions on a single platform that empowers the FCCI claims and billing teams to provide faster, more personalized customer service. FCCI provides commercial P&C insurance, allowing businesses to grow and succeed while knowing their risks are managed and claims will be resolved fairly. Looking to upgrade its legacy phone system, FCCI sought a more modern, unified platform that could integrate with its core systems and Unified Communications as a Service (UCaaS) platform to create a simplified experience for its CSRs. The company selected Glia for its innovative voice and digital technology as well as its industry focus on transforming insurance interactions. “FCCI promises our customers that we will always treat them with ‘extra mile’ service, and Glia’s modern technology directly supports that mission regardless of which channel a customer chooses to interact with us in,” said Dave Patel, EVP, Chief Information Officer at FCCI. “With its advanced ChannelLess® contact center platform, Glia is facilitating more effortless interactions with CSRs and customers while providing greater transparency into contact center performance, enabling us to make faster, more informed decisions. We are confident our partnership with Glia will be a competitive differentiator.” With Glia, FCCI’s customer service team will have instant access to relevant customer data from its core systems, increasing productivity and efficiency by eliminating unnecessary toggling between multiple systems. Glia’s unified reporting across all voice and digital interactions provides FCCI with instant, powerful insights that will help the business continue to optimize its customer experience. “We’re thrilled to partner with FCCI to help them deliver an exceptional customer experience in today’s fast-paced, digital-first world,” said Ryan Baillargeon, Insurance Lead at Glia. “By leveraging Glia’s modern, state-of-the-art contact center, FCCI is fostering stronger CSR and customer loyalty and gaining valuable insights through real-time data across all of their interactions. As we kick off 2025, we’re excited to see the continued momentum around our innovative contact center platform for insurance.” People In This Post Insurtech Crypto Fintech News Funding
Glia Frequently Asked Questions (FAQ)
When was Glia founded?
Glia was founded in 2012.
Where is Glia's headquarters?
Glia's headquarters is located at 30 West 21st Street, New York.
What is Glia's latest funding round?
Glia's latest funding round is Unattributed.
How much did Glia raise?
Glia raised a total of $167.35M.
Who are the investors of Glia?
Investors of Glia include Wildcat Capital Management, Insight Partners, RingCentral Ventures, Plug and Play Fintech Accelerator, Entrepreneurs Roundtable Accelerator and 5 more.
Who are Glia's competitors?
Competitors of Glia include interface.ai, Agent IQ, Kasisto, Moveo.AI, Posh and 7 more.
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Compare Glia to Competitors
Posh specializes in conversational AI solutions for the banking sector. It offers products such as voice and digital assistants to automate customer service and enhance employee efficiency, as well as a knowledge assistant for information management. Posh's AI platform is designed to integrate seamlessly with existing banking processes, providing secure and efficient AI management. It was founded in 2018 and is based in Boston, Massachusetts.
Clinc specializes in conversational AI technology for the banking sector and provides solutions that enhance customer experiences. The company offers virtual assistants that understand and process natural language, enabling customers to perform banking transactions and receive personalized support without human intervention. Clinc's AI solutions are designed to reduce operational costs, improve customer satisfaction, and decrease reliance on live agents. It was founded in 2017 and is based in Ann Arbor, Michigan.
interface.ai specializes in intelligent virtual assistants for the financial sector, focusing on interactions between banks, credit unions, and their customers. The company offers AI-driven solutions such as voice and chat assistants that automate customer service tasks and provide financial guidance. Interface primarily serves the banking and credit union industries with a suite of products designed to optimize service delivery. It was founded in 2019 and is based in Covina, California.
Kasisto focuses on conversational artificial intelligence solutions, primarily in the banking and finance sector. The company offers a platform that provides intelligent digital assistants, designed to facilitate accurate, human-like conversations and empower teams with financial knowledge. Kasisto primarily serves global financial institutions, regional banks, community banks, and credit unions. It was founded in 2013 and is based in New York, New York.
Omilia provides conversational AI solutions for customer service automation across various industries. The company's offerings include voice and chat assistants, security measures for contact centers, and tools for analyzing conversational data and assisting human agents. It was founded in 2002 and is based in Larnaca, Cyprus.
Floatbot is a software-as-a-service (SaaS)-based company. It focuses on the development of generative artificial intelligence (AI) powered conversational AI platforms within the tech industry. The company's main services include the creation of AI agent assist bots, self-service chatbots, and voicebots, which are designed to automate complex conversations and enhance customer service across various digital channels. Floatbot primarily sells to sectors such as the banking, insurance, and business process outsourcing (BPO) industries. It was founded in 2017 and is based in Milpitas, California.
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