Inbenta
Founded Year
2005Stage
Series C | AliveTotal Raised
$62.7MLast Raised
$40M | 2 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-72 points in the past 30 days
About Inbenta
Inbenta specializes in conversational AI and automation within the customer service sector. The company offers a suite of products, including AI-enabled chatbots, search tools, and knowledge management systems designed to enhance customer experience and streamline service operations. Inbenta's conversational AI platform is utilized across various industries to automate customer interactions, provide self-service options, and improve overall customer satisfaction. It was founded in 2005 and is based in Allen, Texas.
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ESPs containing Inbenta
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The generative AI — customer support operations market offers solutions to improve customer support experiences and streamline operations. Generative AI automates and optimizes customer service using chatbots, virtual assistants, ticket routing, and response generation. These solutions use natural language processing and machine learning algorithms to understand customer queries, provide accurate …
Inbenta named as Challenger among 15 other companies, including Cognigy, Kore.ai, and Yellow.ai.
Inbenta's Products & Differentiators
Chatbot
Easily communicate with customers and provide instant answers seamlessly across your channels. Discover a different way to interact and offer automated, personalized support with Inbenta’s Chatbot:
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Research containing Inbenta
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Inbenta in 2 CB Insights research briefs, most recently on Oct 17, 2024.
Oct 17, 2024
The generative AI for e-commerce market map
Jan 4, 2024
The core banking automation market mapExpert Collections containing Inbenta
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Inbenta is included in 2 Expert Collections, including Sales & Customer Service Tech.
Sales & Customer Service Tech
919 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Artificial Intelligence
7,146 items
Inbenta Patents
Inbenta has filed 2 patents.
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
11/21/2014 | 7/18/2017 | Computational linguistics, Natural language processing, Semantics, Artificial intelligence applications, Tasks of natural language processing | Grant |
Application Date | 11/21/2014 |
|---|---|
Grant Date | 7/18/2017 |
Title | |
Related Topics | Computational linguistics, Natural language processing, Semantics, Artificial intelligence applications, Tasks of natural language processing |
Status | Grant |
Latest Inbenta News
Jan 8, 2025
DUBLIN--(BUSINESS WIRE)--The "Insurance Chatbot Market 2024 Edition: Market Size, Trends, Opportunities and Forecast by Chatbot Type, End-User, User Interface, Region, By Country: 2020-2030" report has been added to ResearchAndMarkets.com's offering. Global Insurance Chatbot Market, valued at USD 496.2 million in 2023, is expected to grow at a CAGR of 26.6% during 2025-2030. In an era marked by rapid technological advances and a push for digital transformation, the global insurance chatbot mark
Inbenta Frequently Asked Questions (FAQ)
When was Inbenta founded?
Inbenta was founded in 2005.
Where is Inbenta's headquarters?
Inbenta's headquarters is located at 950 West Bethany Dr, Allen.
What is Inbenta's latest funding round?
Inbenta's latest funding round is Series C.
How much did Inbenta raise?
Inbenta raised a total of $62.7M.
Who are the investors of Inbenta?
Investors of Inbenta include Tritium Partners, NTT DoCoMo Ventures, Amasia, Level Equity, Plug and Play Sao Paulo and 7 more.
Who are Inbenta's competitors?
Competitors of Inbenta include Blip, Parloa, Spixii, Amelia, PolyAI and 7 more.
What products does Inbenta offer?
Inbenta's products include Chatbot and 3 more.
Who are Inbenta's customers?
Customers of Inbenta include Gol Airlines and Renner.
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Compare Inbenta to Competitors
Pypestream specializes in AI-powered customer experience automation within various business sectors, including insurance, telecommunications, retail, and more. The company offers an omnichannel platform that leverages conversational AI to provide personalized, efficient customer service and support through a library of microapps. Pypestream's solutions are primarily utilized by industries such as insurance, telecommunications, retail, quick service restaurants, travel, hospitality, and real estate. It was founded in 2015 and is based in New York, New York.
Cognigy specializes in conversational artificial intelligence (AI) platforms and customer service automation within the technology sector. It offers AI-powered virtual agents that facilitate customer service interactions through voice and digital chat and support contact center operations. Its solutions are utilized across various industries, including airlines, automotive, financial services, healthcare, insurance, retail, telecommunications, and utilities. The company was founded in 2016 and is based in Dusseldorf, Germany.
Ada specializes in AI-powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as ecommerce, FinTech, SaaS, and gaming. It was founded in 2016 and is based in Toronto, Canada.
Rasa focuses on providing enterprise-grade for business sectors. The company offers a suite of products that enable personalized and scalable customer interactions through text- and voice-based AI. Rasa's solutions cater to industries such as financial services, healthcare, telecom, and travel and transport. Rasa was formerly known as LastMile Technologies. It was founded in 2016 and is based in San Francisco, California.
Spixii specializes in conversational process automation (CPA) within the insurance industry. The platform offers self-service capabilities, enabling businesses to automate high-value processes and integrate with core systems for service delivery. Its solutions are designed to enhance operational productivity and customer experience through expert chatbots, business process modeling, and real-time analytics. Spixii was formerly known as Safer. It was founded in 2016 and is based in London, United Kingdom.
Rightindem specializes in digital claims management solutions within the insurance industry. The company offers a digital platform that streamlines the claims process by assessing, routing, and resolving claims efficiently, enhancing customer experience and operational efficiency. Rightindem's platform serves various sectors within the insurance industry, providing a white-label solution that can be customized to fit different lines of business. It was founded in 2016 and is based in London, England.
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