ASAPP
Founded Year
2014Stage
Series C | AliveTotal Raised
$312.57MValuation
$0000Last Raised
$120M | 4 yrs agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+1 points in the past 30 days
About ASAPP
ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.
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ASAPP's Product Videos
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ESPs containing ASAPP
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The customer service AI agents and copilots market consists of tools to automate client support inquiries and processes. Many of these tools converse with customers, answer questions, and support basic inquiries. However, these AI solutions also go beyond pure information retrieval. Many can handle complex inquiries that would typically require escalation to a human, and can even complete processe…
ASAPP named as Challenger among 15 other companies, including Zendesk, Cognigy, and Moveworks.
ASAPP's Products & Differentiators
ASAPP Platform
The self-learning ASAPP platform operates without rules programming, so it’s always current – never brittle. And, as it works it identifies new opportunities to add micro- automations to help your agents and continuously improve efficiency throughout contact center operations
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Research containing ASAPP
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned ASAPP in 3 CB Insights research briefs, most recently on Oct 17, 2024.
Oct 17, 2024
The generative AI for e-commerce market map
May 13, 2022 report
Why consumer & retail leaders are prioritizing agent support tools
Expert Collections containing ASAPP
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
ASAPP is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,261 items
Future Unicorns 2019
50 items
Sales & Customer Service Tech
1,058 items
Companies offering technology-driven solutions for brands and retailers to enable customer service before, during, and after in-store and online shopping.
Generative AI
1,298 items
Companies working on generative AI applications and infrastructure.
Artificial Intelligence
7,222 items
AI Agents & Copilots Market Map (August 2024)
322 items
Corresponds to the Enterprise AI Agents & Copilots Market Map: https://app.cbinsights.com/research/enterprise-ai-agents-copilots-market-map/
ASAPP Patents
ASAPP has filed 75 patents.
The 3 most popular patent topics include:
- machine learning
- artificial neural networks
- artificial intelligence
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
2/24/2022 | 8/20/2024 | Grant |
Application Date | 2/24/2022 |
|---|---|
Grant Date | 8/20/2024 |
Title | |
Related Topics | |
Status | Grant |
Latest ASAPP News
Jan 7, 2025
PHOTOS: Courtesy Better.com; Sergi Reboredo/VW Pics/Universal Images Group via Getty Images Mortgage lender Better Home & Finance will move within the World Trade Center to the 80th floor of 1 World Trade Center, Commercial Observer has learned. The company, often known as Better.com, signed a sublease with artificial intelligence firm ASAPP to occupy 18,341 square feet at 1 World Trade Center through April 2030, according to a source with knowledge of the deal. The sublease took effect on Jan. 1, and Better will relocate from 3 World Trade Center, the source said. Asking rent was $65 per square foot. Better was represented by David Berke and Brett Stein from Newmark (NMRK) , while JLL (JLL) ’s Andrew Coe, Margaux Kelleher and Jakob Cohn brokered the deal for ASAPP. Newmark declined to comment and JLL did not immediately respond to a request for comment. Better was founded in 2014 by CEO Vishal Garg after his first attempt to purchase a home showed him how flawed the process of home buying can be, according to the company’s website . So Better provides a completely online way to apply for or refinance a mortgage, among other services. The Durst Organization and the Port Authority of New York and New Jersey ’s 1 World Trade Center is also known as The Freedom Tower, as it stands at 1,776 feet tall and is located on the same site where the Twin Towers stood before the 9/11 terror attacks, according to The Gottesman Libraries . It began to welcome tenants in November 2014.
ASAPP Frequently Asked Questions (FAQ)
When was ASAPP founded?
ASAPP was founded in 2014.
Where is ASAPP's headquarters?
ASAPP's headquarters is located at One World Trade Center, New York.
What is ASAPP's latest funding round?
ASAPP's latest funding round is Series C.
How much did ASAPP raise?
ASAPP raised a total of $312.57M.
Who are the investors of ASAPP?
Investors of ASAPP include Titanium Ventures, John Chambers, Euclidean Capital, Emergence Capital, John Doerr and 10 more.
Who are ASAPP's competitors?
Competitors of ASAPP include Yampa, Cresta, BirchAI, Stalo, Minerva and 7 more.
What products does ASAPP offer?
ASAPP's products include ASAPP Platform and 4 more.
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Compare ASAPP to Competitors
Cresta provides generative AI solutions for contact centers, focusing on agent performance and customer experience. The company offers a platform that includes guidance, quality management, and virtual agent technology for contact center operations. It caters to the airlines, automotive, finance, insurance, retail, telecommunications, and travel industries. Cresta was formerly known as Grey Parrot. It was founded in 2017 and is based in Palo Alto, California.
Yampa specializes in autonomous AI agents for the customer service sector. Its main offerings include multichannel and multilingual support, tone of voice and context-aware personalization, and end-to-end process automation. Yampa primarily serves sectors that require customer care solutions. It was founded in 2024 and is based in Paris, France.
Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in Redwood City, California.
Cogito specializes in real-time artificial intelligence for contact centers, operating within the technology and customer service sectors. The company offers a suite of software products that provide real-time conversation intelligence, agent assistance, team performance dashboards, and customer and employee experience insights. The company's solutions are designed to enhance the emotional intelligence of agents, improve customer interactions, and optimize contact center operations. It was founded in 2007 and is based in Boston, Massachusetts.
Ender Turing specializes in artificial intelligence and data analysis, operating within the call center domain. The company offers performance management software for call centers, which uses AI to speed up quality control, provide coaching for agents, and help build customer satisfaction. It primarily serves the customer service and sales sectors. The company was founded in 2018 and is based in Tallinn, Estonia.
Balto specializes in artificial intelligence-powered real-time guidance for contact centers. Its main offerings include a platform that optimizes agent performance, enhances sales conversions, ensures compliance, and improves customer experiences. Its products are primarily sold to sectors such as insurance, financial services, healthcare, home improvement, collections, retail, and BPO. It was founded in 2017 and is based in Saint Louis, Missouri.
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