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Founded Year

2011

Stage

Series F | Alive

Total Raised

$425.96M

Valuation

$0000 

Last Raised

$170M | 3 yrs ago

Revenue

$0000 

Mosaic Score
The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.

-19 points in the past 30 days

About Dialpad

Dialpad provides AI-powered customer intelligence solutions within the business communication sector. The company offers a suite of tools that facilitate communication and collaboration, including AI-enhanced business phone systems, contact centers, sales automation, and customer service analytics. Dialpad was formerly known as Switch Communications. It was founded in 2011 and is based in San Ramon, California.

Headquarters Location

3001 Bishop Drive Suite 400A

San Ramon, California, 94583,

United States

+1 415 469 1690

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Dialpad's Product Videos

ESPs containing Dialpad

The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.

EXECUTION STRENGTH ➡MARKET STRENGTH ➡LEADERHIGHFLIEROUTPERFORMERCHALLENGER
Enterprise Tech / Sales & Customer Service

The contact center-as-a-service (CCaaS) market offers cloud-based solutions for contact centers, allowing companies to outsource their customer service operations to third-party providers. This provides flexibility and scalability, as well as access to advanced technologies such as artificial intelligence and analytics. CCaaS solutions also offer cost savings compared to traditional on-premise con…

Dialpad named as Challenger among 15 other companies, including NICE, Amazon Web Services, and Cisco.

Dialpad's Products & Differentiators

    Dialpad

    Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together. Dialpad Ai is the engine that powers a large portion of our Ai Voice, Ai Meetings, Ai Messaging, Ai Contact center and Ai Sales Center product offerings. Our Ai transcriptions, Natural Language Processing, semantic search, and omnichannel / digital self-service are all powered by Dialpad Ai.

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Expert Collections containing Dialpad

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.

Dialpad is included in 6 Expert Collections, including Unicorns- Billion Dollar Startups.

U

Unicorns- Billion Dollar Startups

1,257 items

T

Tech IPO Pipeline

825 items

W

Work From Home Startups

91 items

Track startups and capture company information and workflow.

F

Future Unicorns 2019

50 items

S

Sales & Customer Service Tech

891 items

Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.

A

Artificial Intelligence

7,146 items

Dialpad Patents

Dialpad has filed 18 patents.

The 3 most popular patent topics include:

  • audio engineering
  • videotelephony
  • artificial intelligence
patents chart

Application Date

Grant Date

Title

Related Topics

Status

8/31/2021

8/13/2024

Grant

Application Date

8/31/2021

Grant Date

8/13/2024

Title

Related Topics

Status

Grant

Latest Dialpad News

I recommend this high-end laptop to creative pros over MacBooks - here's why

Jan 16, 2025

The ProArt P16 exudes power, but its true potential can only be unlocked in the hands of power users who utilize its rich customization options. ZDNET's key takeaways It pairs powerful hardware with a suite of customizable options designed for creatives. The deep personalization requires engagement from the user, the huge trackpad won't be everyone's cup of tea, and the ultra-glossy display tends to glare. more buying choices Asus' ProArt series consists of sleek laptops with high-end hardware for creatives. At the top of the line is the new AMD-powered ProArt P16, which exudes power and performance with a sleek, all-black form factor, giant trackpad with Asus' proprietary DialPad, and brilliant display. I recently had a chance to go hands-on with the ProArt P16 and found it to be a highly capable machine with a lot of raw power. However, it also requires some customization and optimization to get the most out of it. Before I touch on that, let's take a look at the hardware. The ProArt P16 comes with 32GB of memory and the AMD Ryzen AI 9 HX 370 processor, a 12-core, 24-thread chip with a 50 TOP NPU. This strong core powers the device's creative endeavors, whether video editing, using advanced animation or graphic design programs or simply multitasking with a handful of different apps and dozens of browser tabs. One of the best parts of this laptop, however, is its display. The 500-nit, 3840 x 2400 resolution AMOLED touchscreen display delivers a crisp, bright picture with a glossy, premium coating. Powered by the Nvidia GeForce RTX 4060 GPU, it features DLSS 3 (Deep Learning Super Sampling) and support for ray tracing. Although it is certainly capable of delivering a good gaming experience, it's held back a bit by the 60Hz refresh rate, something that is part of the give-and-take of the device's overall feature set. Asus' decision to limit the refresh rate is disappointing, but it keeps the price point low and solidifies its intended use case as a creator-first machine. In that vein, it comes with a stylus that feels precise and responsive, especially on the smooth, glossy display, which feels like a blank canvas beckoning you to sketch on. The pen on this laptop is good enough for artists and designers to use seriously, as all too often, they're either too laggy or too barebones to justify using. Here, however, it's snappy and responsive and comes with various capabilities that work in tandem with the DialPad to power customizable, single-click actions. I also appreciate that this laptop is not a 2-in-1. Convertible laptops are often forced to switch to tablet mode if you want to use them with a stylus, as pressing on the display in laptop mode pushes it down unless you support it with your hand. The ProArt P16 was designed with this in mind, as the display locks into place at its furthest angle. Instead of folding back from the pressure of the pen, it stays upright with a generous degree of bend. Just keep in mind that pushing back too hard will result in the front of the device lifting off of the desk. The Asus DialPad is another unique feature that creatives will love to tinker with. If you haven't seen it before, it's a small, raised wheel on the trackpad that can be customized to activate different settings, like changing brush sizes in Photoshop or cutting, pausing, or rewinding in CapCut or Premiere. The DialPad's small physical size makes activating and scrolling through the "wheel" fast and easy, especially for common features. Kyle Kucharski/ZDNET My only gripe about the DialPad was that it took a minute to set up. It came disabled on the laptop out of the box, requiring me to activate it with a specific gesture on the trackpad that isn't obvious unless you look it up (you press the icon in the top right corner of the trackpad, then quickly slide diagonally down toward the middle of the trackpad). As one of this laptop's premiere features, wouldn't it make sense to a) have it work out of the box and/or b) feature an easy setup tutorial? Once it was activated, however, I quickly became a fan. I like how granular you can make the customizations, and it's useful even beyond creative use cases. In fact, I found that some of the most handy cases were in productivity apps and in the browser, enabling quick functions during the workday for frequent actions. Asus/ZDNET The other Asus programs that come with the laptop have varying degrees of usefulness, not to mention they were rather slow to fire up. Asus' " Muse Tree ", for example, took an unexpectedly long time to install and get going. I had a chance to go hands-on with this app previously, and although it's a very cool idea, I'm still on the fence regarding its usefulness. The high-end and satisfying keyboard has absolutely silent keys. Similarly, the trackpad is massive, extending from the keyboard to the edge of the device, and has a velvety matte texture. One downside is that I had some trouble getting it to function at a high capacity in a particularly cold office. If your hands are on the cold side, you might experience some slow responses. This could potentially be adjusted with optimization, which is the other big thing I'd like to mention about this laptop. In my experience, Asus laptops respond particularly well to optimization settings across the board. The ProArt P16 is a perfect example of this; different profiles or settings parameters can drastically affect performance, ranging from battery life to speed and responsiveness. This also applies to Windows updates, particularly regarding demanding workloads. When I first fired up this laptop, for example, its performance was noticeably worse until I went through the series of Windows updates for the OS, updated drivers, and followed up with the list of updates in the MyAsus app. The P16's performance improved after I updated it, and it was then optimized further once I got used to the DialPad and configured the trackpad and power profiles. Kyle Kucharski/ZDNET All of this is to say that the ProArt P16, for me, was not a laptop that came ready to go out of the box but rather requires some personalization and attention to get the most out of it. This applies to its rich feature set, but it takes a moment to incorporate it into creative workflows. Ultimately, this is a good thing, as it encourages innovation on the user's part to break out of cloned UIs and workflows that all look the same. Putting a more concrete number to its performance, in our benchmarking tests, the ProArt P16 placed somewhere in between the M3 MacBook Pro and the M4, although it should be noted that it's more on par with the M3 than Apple's latest M4 product. Cinebench 24 MC ZDNET's buying advice If you're looking for a powerful laptop with solid hardware and a rich, dynamic feature set, I recommend the Asus ProArt P16 as a solid choice for advanced creators who want to challenge the status quo and enjoy tinkering with customization settings to maximize creative output. However, if you're looking for an out-of-the-box creative powerhouse, I recommend the Apple M3 or M4 MacBook Pro. It has all the powerful hardware ready to tackle creative tasks and couldn't possibly be easier to set up. If you like the ProArt P16 but want something a bit more accessible, Asus' ProArt PZ13 is a more compact version at almost half the price . Featured reviews

Dialpad Frequently Asked Questions (FAQ)

  • When was Dialpad founded?

    Dialpad was founded in 2011.

  • Where is Dialpad's headquarters?

    Dialpad's headquarters is located at 3001 Bishop Drive, San Ramon.

  • What is Dialpad's latest funding round?

    Dialpad's latest funding round is Series F.

  • How much did Dialpad raise?

    Dialpad raised a total of $425.96M.

  • Who are the investors of Dialpad?

    Investors of Dialpad include Google Ventures, Amasia, Work-Bench, Section 32, ICONIQ Capital and 16 more.

  • Who are Dialpad's competitors?

    Competitors of Dialpad include Wingman, OpenPhone, Aircall, SaaS Labs, Nextiva and 7 more.

  • What products does Dialpad offer?

    Dialpad's products include Dialpad and 4 more.

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