Cresta
Founded Year
2017Stage
Series D | AliveTotal Raised
$276MLast Raised
$125M | 3 mos agoMosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
+143 points in the past 30 days
About Cresta
Cresta provides generative AI solutions for contact centers, focusing on agent performance and customer experience. The company offers a platform that includes guidance, quality management, and virtual agent technology for contact center operations. It caters to the airlines, automotive, finance, insurance, retail, telecommunications, and travel industries. Cresta was formerly known as Grey Parrot. It was founded in 2017 and is based in Palo Alto, California.
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Cresta's Product Videos
ESPs containing Cresta
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The healthcare call center solutions market uses technology, including AI, to optimize medical helpline operations and patient support. It includes virtual agent platforms, real-time assistance tools, and analytics systems that can automate patient inquiries and integrate with healthcare management systems. Use cases in this market include automated scheduling, process automation, and quality assu…
Cresta named as Highflier among 15 other companies, including Five9, Talkdesk, and Hyro.
Cresta's Products & Differentiators
Cresta for Sales for Revenue Growth
Improve revenue performance by helping managers discover winning sales behaviors, determining whether those behaviors are being followed by their agents, and reinforcing behaviors in real-time with real-time agent guidance.
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Research containing Cresta
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Cresta in 4 CB Insights research briefs, most recently on Oct 17, 2024.
Oct 17, 2024
The generative AI for e-commerce market map
May 13, 2022 report
Why consumer & retail leaders are prioritizing agent support tools
Apr 11, 2022
The top 100 AI startups of 2021: Where are they now?
Expert Collections containing Cresta
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Cresta is included in 5 Expert Collections, including Unicorns- Billion Dollar Startups.
Unicorns- Billion Dollar Startups
1,261 items
AI 100
300 items
The winners of the 4th annual CB Insights AI 100.
Sales & Customer Service Tech
739 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Generative AI
1,298 items
Companies working on generative AI applications and infrastructure.
Artificial Intelligence
7,222 items
Cresta Patents
Cresta has filed 14 patents.
The 3 most popular patent topics include:
- diagrams
- machine learning
- artificial intelligence
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
8/12/2021 | 8/16/2022 | Diagrams, Systems engineering, Syntax, Fisheries science, Data management | Grant |
Application Date | 8/12/2021 |
|---|---|
Grant Date | 8/16/2022 |
Title | |
Related Topics | Diagrams, Systems engineering, Syntax, Fisheries science, Data management |
Status | Grant |
Latest Cresta News
Jan 24, 2025
Cresta, a leading contact center AI platform for human and AI agents, is introducing AI Analyst—a new natural-language interface that quickly uncovers insights into business strategy, customer experience operations, and agent behavior from customer conversations. AI Analyst allows business leaders to ask questions about customer conversations in natural language, providing them with clear, structured answers that surface key findings, an explanation of reasoning, and links to supporting evidence. With this information, Cresta customers are armed with the latest data-backed insights to drive change at scale, the company said. With AI Analyst, customers can: Save time and money by reducing reliance on in-house and external analyst teams to review customer conversations. Get answers to questions in minutes, not weeks or months, so they can make data-driven decisions based on the latest information. Act on those answers with coaching, quality management, real-time guidance, virtual agent automation—all within the Cresta platform. Along with the introduction of AI Analyst, Cresta has also made significant enhancements to existing solutions offered within the company’s AI-powered contact center analytics suite, Cresta Insights. These enhancements include: New AI-inferred outcomes for case resolution and customer experience in Outcome Insights. New enhancements to Topic Discovery, allowing customers to see top conversation reasons and FAQs at a glance. Enhancements to Behavior Discovery to help customers uncover “unknown unknowns” in agents’ behavioral patterns during conversations. An all-new Dashboard Builder so customers can build and share customized reporting and charts for better tracking and communication. “With AI Analyst and Insights, businesses can find out what's really happening in their conversations, just by asking questions,” said Ping Wu, CEO of Cresta. “From strategic priorities, to operational fixes, to agent best practices, we're surfacing reality in real-time. And, by getting rid of the friction and letting anyone ask questions and find what they need, every part of the organization benefits—not just the contact center.” For more information about this news, visit https://cresta.com . Free
Cresta Frequently Asked Questions (FAQ)
When was Cresta founded?
Cresta was founded in 2017.
Where is Cresta's headquarters?
Cresta's headquarters is located at 540 Bryant Street, Palo Alto.
What is Cresta's latest funding round?
Cresta's latest funding round is Series D.
How much did Cresta raise?
Cresta raised a total of $276M.
Who are the investors of Cresta?
Investors of Cresta include Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global Management, J.P. Morgan Chase and 21 more.
Who are Cresta's competitors?
Competitors of Cresta include Parloa, Abstrakt, BirchAI, Balto, Ender Turing and 7 more.
What products does Cresta offer?
Cresta's products include Cresta for Sales for Revenue Growth and 3 more.
Who are Cresta's customers?
Customers of Cresta include CarMax, Porsche and Cox Communications.
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Compare Cresta to Competitors
Balto specializes in artificial intelligence-powered real-time guidance for contact centers. Its main offerings include a platform that optimizes agent performance, enhances sales conversions, ensures compliance, and improves customer experiences. Its products are primarily sold to sectors such as insurance, financial services, healthcare, home improvement, collections, retail, and BPO. It was founded in 2017 and is based in Saint Louis, Missouri.
Observe.ai develops an artificial intelligence (AI) company applying deep learning and natural language processing (NLP) to automate support workflows. Its voice AI platform provides the agent with feedback on customer sentiment and guides them on the next steps during the customer call. It was founded in 2017 and is based in Redwood City, California.
ASAPP specializes in generative AI for contact centers, focusing on enhancing customer experience and agent productivity within the customer service domain. The company offers a suite of AI-driven solutions including a fully conversational AI voice and chat agent, accurate speech-to-text transcription, and real-time analytics to improve agent performance and customer satisfaction. ASAPP's products are designed to support various sectors, including insurance, retail, telecommunications, and airlines, by automating tasks and providing insights to optimize customer interactions. It was founded in 2014 and is based in New York, New York.
Cogito specializes in real-time artificial intelligence for contact centers, operating within the technology and customer service sectors. The company offers a suite of software products that provide real-time conversation intelligence, agent assistance, team performance dashboards, and customer and employee experience insights. The company's solutions are designed to enhance the emotional intelligence of agents, improve customer interactions, and optimize contact center operations. It was founded in 2007 and is based in Boston, Massachusetts.
CallMiner specializes in conversation intelligence software focused on customer experience and operational efficiency across sectors. The company provides a platform that utilizes artificial intelligence and machine learning to analyze customer interactions, allowing organizations to perform sentiment analysis and identify patterns. CallMiner's solutions aim to improve business performance by connecting insights to strategies. It was founded in 2002 and is based in Waltham, Massachusetts.
XSELL Technologies provides AI-powered real-time agent assist solutions within the customer service and sales domains. The company offers tools that analyze agent strategies and replicate them to assist with agent performance and customer interactions. XSELL Technologies serves sectors that require customer engagement and compliance, such as healthcare and finance. XSELL Technologies was formerly known as Varsity Business Services Incorporated. It was founded in 2014 and is based in Chicago, Illinois.
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